If you need assistance you can contact TUI directly. Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. You need to have the hard copy of the negative test result with you and be able to show it at all times. Additionally, weve heard from frustrated Ryanair customers complaining that even its previous zero change fees policy still left them paying extra to rebook luggage. Do you prefer a cash refund? To find out more, please read our The pace of holiday bookings is slowing down after the emergence of the Omicron coronavirus variant, holiday giant Tui has said. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . 14/7 day policy: Travelers can get a full refund if they cancel at least 14 days before check-in and a 50% refund (not including the service fee) if they cancel at least seven days before check-in . We're part of TUI Group - one of the world's leading travel companies. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. If you select plane, you need to enter the flight number, seat number and date of arrival. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. We also like to install cookies for a better user experience. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. In that case an additional PCR test is not necessary. But ATOL protection does not apply to all holiday and . See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. You could also make a Section 75 claim with your credit card provider or obviously you can use the credit to book another holiday. For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. Thanks to our partner you can easily book a private transfer from your home to the airport. This should not be older than 48 hours before departure. mandatory quarantine upon arrival) or the limited possibilities at the destination in case people have to go into quarantine due to a Covid-19 infection. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. You will receive the voucher by e-mail. Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. Of course we hope you will opt for an alternative flight. Thomas Cook flights are 100% non-refundable. It pays to book with an airline that offers decent flexibility in its booking policy. "The conditions that are in place at the time you make the booking . That depends on the measures that are applicable at the airport concerned. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. REFUND CREDIT. If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. 16 September 2020: TUI UK has committed to the CMA that customers awaiting their refunds for holidays that were cancelled due to coronavirus (COVID-19) will receive them by the end of the month . A lot could change in terms of travel in 4 weeks between amending it to us travelling. TUI revealed it has cancelled flights bound for a handful of holiday destinations in its latest update to customers. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. You can check the most recent measures at each destination here. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply. Many popular travel firms, including Jet2, Tui, easyjet and Contact them by telephone at +32 800 400 79 or by e-mail reservation@sunnycars.be. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. There are several advantages to checking in online! You can use the voucher for all TUI fly flights available at that moment. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. Before committing to any accommodation booking, read through the provider's terms and conditions. Should something change in the flight you booked, you will be informed personally and in time. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. 163.04. After you received the voucher, you can submit a request for a refund via: https://www.tuifly.be/en/corona-voucher. The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. Flights are automatically cancelled and refunded if either Jet2 cancels the flight due to Covid-19 or government advice changes and it becomes illegal for you to go on holiday abroad. If you are returning from a non-European destination,regardless of the means of transport, must complete the Passenger Locator Form at the earliest 6 months prior to their arrival in Belgium. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. The EU Digital COVID certificate (EUDCC) is proof (in digital or paper format) that you have either: Been fully vaccinated at least 14 days before arrival; or. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. Find out whether carriers including BA, Jet2, Ryanair and Tui will refund or About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. Our website uses cookies to improve your experience. Until that date, the existing rules for foreign travel will remain in force. Any rebooked flight must be completed by 31 December 2023. When checking in online, you may need certain documents for your destination. But if you would rather not travel right now, you willreceive a refund for the cancellation. Your file will be processed as soon as possible. If the price of the new flight is higher, we will adjust it to the original price. You can book this All-Risk insurance up to 57 days prior to your departure. Some changes are free and for some you will need to pay a fee. You can request a paper version of your vaccination certificate with your state registration number through the Flemish government's help desk at 078 78 78 50 (available from 9 am to 7 pm on weekdays). You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Yes, you can also make changes to your TUI booking. Here, we answer all your frequently asked questions about COVID-19. Registered in England No: 2830117 ATOL No: 2524. The advice can change so check regularly for updates. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. An All-Risk insurance is useful because it provides coverage: If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. or cancel your holiday and receive a full refund within . Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. For all flights and holidays up to April 30, 2022, the firm will let you change the . Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. Note: our offer and flight schedule may be subject to change. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. Similarly, if the country is placed on the red list its possible the flight will still run. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. If you have not arranged travel insurance with TUI, please contact your insurance provider. There's loads going on behind the scenes to make sure your journey's as smooth as can be - for example, they've got more standby aircraft available than ever before and have recruited more colleagues. When you pay you will be supplied with an ATOL Certificate. The Corona certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. Its a way to insure yourself against future developments in the situation relating to the coronavirus. In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the vouchers value. You will not have to pay the difference. The voucher is personal, you are not allowed to give it to someone else. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. Alternatively, you can choose a voucher, valid until 21 December 2023. But thats not always practical, especially if you already have accommodation for the trip. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? This is a nice upgrade of our Platinum (basic) Cancellation insurance, which already provides coverage for the standard guarantees. Don't travel if you have symptoms of or have tested positive for COVID-19. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? Tui has announced a "Covid-19 cover . ATOL protection does not apply to the other holiday and travel services listed on this website. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. For instance, if you have to cancel your trip due to a COVID-19 infection, up to 100% of the price you paid for your trip will be reimbursed. MARTIN Lewis is warning Brits booking trips abroad this summer to check the small print or risk losing the cash if the trip is cancelled. And this Intercontinental - where Decman booked - two days prior. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. If you change your booking, the premium will be deducted from the new travel price. This page is updated during office hours. Take Ryanairs policy, which allows you to change your flight but with at least seven days notice. The All risk Cancellation insurance provides coverage for unforeseen events. This policy does not apply to holidays departing from 1 May 2022. In case the new flight price is lower than the price of the original booking after changing the flights date and/or destination, the price difference shall not be refunded. TUI fly is active in different countries. Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. This obligation applies even if you have been fully vaccinated. If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). We therefore advise you to check your mailbox regularly. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Attention: a refund is only possible if you have not yet used the voucher. What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . Heres how different airlines measure up. You can find all information about the validity of the vaccination certificate on the website of Diplomatie. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. TUI HOLIDAYS are hugely popular with Britons but as travel grinds to a halt amid the coronavirus pandemic, many people with TUI bookings have been left out of pocket. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. If you want a refund then contact TUI, but be prepared to wait quite a while for it. If this sounds like the better option, read the last section below Can I sell my TUI holiday. After all, the safety of all our customers and employees is our top priority. If you need assistance you can contact TUI directly. Do you want to recover more from your cancelled holiday? Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. Check out the table in the section below for all types of change fees. The information on this page is updated during office hours, from Monday to Friday. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. If we need more details, we will contact you. You can book online and enter your voucher number and unique code during the booking process. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? After these 270 days, the certificate can no longer be used to travel. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Starting on the issue date, you have one year to book a new trip. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. For Morocco: +212 5 22 63 46 00 (local tariff) For France: 0899 190 043 (max. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Virgin Holidays and Virgin Atlantic allow you to make changes to flights or holiday packages free of charge. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. The airline . This way we will be able to travel together safely and without worries. "They said if you want your money back, you can only get 20% of it back . Children traveling alone must fill in their own form. Explore our updated policies on vaccination and testing, our partnership with world-leading health inspectors Bureau Veritas, and our new well-being protocols, carefully designed to protect everyone on board . You will automatically receive the new voucher for the remaining amount by e-mail. SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Its possible that the country of your destination imposes the obligation on travellers to take a PRC test. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. Thats why we want to suggest an alternative flight from the TUI fly flight schedule. If you don't book a flexible rate, you may not be entitled to a refund. We do everything we can to help you as quickly as possible. - Package with flights offered by another airline. Have you reserved a seat? If you are interested in an alternative flight, we will gladly discuss the possibilities with you. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flights date and/or destination, you shall pay the price difference. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. All remaining COVID-19 restrictions will be removed for UK arrivals. Our partners will do everything within their power to help you! If you have booked your holiday on TUIs website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. Tuesday to cancel online for . As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . If your file is cancelled free of charge, the premium will also be cancelled free of charge. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. This way you will always have the most recently updated information. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You will then receive the certificate by post a few days later. In addition, the person you are transferring the booking to must accept the transfer and TUIs terms and conditions 7 days or more before the booking to receive the holiday. Thats because package holidays offer some financial protection. -4.20 -2.51%. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. By clicking a link you are consenting to this. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. The new policy allows holidaymakers to make one fee-free change to their booking - including the hotel and destination - regardless of whether they are affected by COVID-19. if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. Federal Reserve Governor Christopher Waller was forced to cancel a Zoom videoconference after it was 'hijacked' by a participant who displayed pornographic images. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. If you change your booking, the premium will be deducted from the new travel price. Wondering what documents you need for your destination? Onboard our planes. Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. When you pay you will be supplied with an ATOL Certificate. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. How much will it cost to cancel my TUI holiday? Find out which insurance companies offer the most complete Covid cover. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. Service on board has been adjusted so as to maximally limit contact. More information can be found hereunder. While you're away. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. . but we count on you to also seek information before your departure. Does this option interest you? There are specific quarantine rules at each destination, and any additional costs must be paid by you. Please also check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. The original term of validity is indicated on your voucher. To change the names of the passengers on your holiday, you need to contact TUI directly. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. You can use this residual voucher when you book your next flight. Obviously, there are a number of things you should take into account and you will have to make some adjustments. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. While a number of holidays have resumed following the lifting of lockdown restrictions . TUI fly is your trusted partner for safe travelling. This is because the cancellation rules for these bookings are different. Can I sell my TUI holiday to another person? Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. It is possible to do an antigen test. You should contact TUI by email or in writing 7 days or more before the booking. Any closer to the departure time and the cost increases to 83 (71) per passenger, per flight. Jet2 has flexibility baked into its general terms and conditions. TUI Belgium uses several kinds of cookies. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. You can read about the requirements for your destination on our Corona Measures page: https://www.tuifly.be/en/corona-measures. You are allowed to combine several vouchers. EU Digital Corona Certificate (proof of vaccination, recovery or negatif test). Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. . If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers.