Like we talked about a second ago, though, the USPS definitely trains their mail carriers to only ever hand packages over to authorized agents if they have a reason to expect that they are actual agents of the individual named on the mail or package directly. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. One of the drawbacks of this process from the USPS is that they do not have the resources or the ability to confirm the identity of every individual that they count as agents able to accept packages for you. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. Type in your tracking number. respond to the case with the tracking number, it should close in your favor. Last edited by DDRode; 01-12-2021 at 03:46 PM. Packages often end up at the local postal service, and the USPS tracking system shows the same status. If you aren't there, then I'll leave you a slip stating I tried delivering it. if (!document.MAX_used) document.MAX_used = ','; Look no further! With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. In the email you received telling you the buyers issue, select See request details. When you make an appeal, eBay will review the case and any new information you provide and come back to you with a final decision. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. The only thing ebay will clear up is to close the case in my favor. Delivered to Agent is the right scan, it's not being delivered to you, it's being delivered to your agent who is then responsible for getting it to you. Learn how to cancel an order and how it can affect your performance on eBay. USPS stated the shipping label on my order was Indianapolis Indiana. If the order has a total cost (total of item(s), shipping and tax) of . If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. On top of that, the packages that are set for delivery may go out at such a time that the intended recipient isnt around to actually receive the package that they were expecting and that introduces a whole different ball of wax into the mix that needs to be dealt with, too. This is a University that accepted the delivery. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. He started his first blog at the age of 11, and has since gone on to start several successful businesses. You have up to 21 business days from when you opened the original request. 1 12 12 comments Best Add a Comment Snapp_Tastic 2 mo. var m3_u = (location.protocol=='https:'? Is anyone else seeing an increase in USPS delivery statuses showing as "Delivered to Agent for Final Delivery"? "I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?". The buyer writes me the same thing: "USPS stated the shipping label on my order was Indianapolis Indiana. Finally, consider signing up for USPS informed delivery service. Unfortunately, the answer is it depends.. James is the owner of JamesMcAllisterOnline.com. If your local post office claims that they cant help you or you need to escalate things further, you may consider contacting USPS directly. document.write ("&loc=" + escape(window.location)); document.write ("'><\/scr"+"ipt>"); FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. How to use your eBay earnings to purchase shipping labels. So, they should be able to locate the exact place the package was dropped off, and work with you to ensure that you receive it. I'd let the buyer know you are investigating with USPS and appreciate her patience while you do so. Package delivered to agent for final delivery; what does this mean for your package? '&charset='+document.charset : (document.characterSet ? Read more below. @TweedyLandThis might help you as you can email them with questions about the delivery https://www.usps.com/help/contact-us.htm, I already wrote in support of the USPS, but they promise to answer until mid-January :-), The customer received the package on November 25th and he informed me in a letter: "Praise the Lord it showed up here today. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. We want to leave a greener Earth for our children. Contact us, No contract. document.write ("&loc=" + escape(window.location)); No, the overwhelming majority of the time that you find this message pop up in your tracking information it means that someone at your home (likely someone in your family) or someone at your office (likely a coworker) has received a package on your behalf. Most are on caller services, meaning they send a truck to USPS to pick up the shipments for their customers. I have been using the service for 10 years now. Try it free. document.write ("?zoneid=4"); In this case, an agent is an authorized person that is trusted to handle your package. Cancel within 30 days for a full refund. Waiting for your USPS package to arrive can get inconvenient easily, especially when it takes longer than anticipated. Some examples of agents may include parcel locker services, concierge, and front desk. What Does Delivered To Agent Mean? Rated 4.7 / 5 based on 1,047 reviews. After youve completed checkout, youll see the cost of shipping and an estimated delivery date in your order confirmation email. The bottom line to understanding who these agents are is really simple and straightforward: basically anyone that has been empowered by the USPS to accept packages for you. Delivered to agent just means it was handed off to someone authorized to take a package for the recipient. //]]>-->, . Once a request is opened, you have 3 business days to resolve the issue. If that time comes, youll want to know exactly how to navigate that situation. Check With Those Who May Have Received It, 5. What is USPS Priority Mail Express & how much does it cost? My question is rather basic: how should I ask sellers to ship my goods so that delivery always reaches the final destination, not an "Agent"? In the case of mail rooms, they may be handling delivery for a large number of tenants at once, which is what can cause the delay. "Latest Update: your item has been delivered to an agent for final delivery in PALMDALE, CA 03550 on January 18, 2023 at 10:36 am." Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. Your email address will not be published. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. I can't even raise a case to refund it. I don't have any idea where it's been, but finally made it. But they don't have to disrupt your businessor your profits. This can be concerning, especially if you didnt actually receive the package, and you arent sure why. Read our article on shipping for sellers. ACCEPTED ACCEPTANCE AT DESTINATION: The item arrived at the destination USPS processing facility or Post Office If you can't find your parcel, you should check with the supervisor at the post office where the package was delivered, or call 1.800.ASK.USPS". 3 HeadPineapple7491 14 days ago Thanks eBay will review the details and get back to you and the buyer with a resolution within 48 hours: If you dont agree with the decision, you can appeal by providing new information within 30 days of the case being closed. If, however, the authorized agent that has received your package for final delivery was a coworker or a neighbor that you trust you might find your package to be missing a little longer than expected at least until they reach out to you and let you know that they accepted the package for you and set up a time to drop it off or have you come by and pick it up. Returns happen. Before requesting a refund, you should gather the following documents: Dont forget to prepare all of the above-mentioned documents since USPS can refuse to issue you a refund if you dont provide them. Delivered to agent is delivered in the eyes of usps and eBay. I do not understand what this delivery status means, who this "agent" is, and why the parcel has not been delivered to the addressee for a week already. this is why freight forwarders arent allowed on ebay. Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. Technically, USPS considers anyone over the age of 12 who is able to make the final delivery to you. I use a lot of ebay branded packages but this is not one of them. Solved: The package was addressed to a street in melbourne ky. What does this mean? [CDATA[ However, the actual agent the driver delivered to is themselves. Report that your item hasn't arrived. Below are some tips to consider while listing and shipping your item. You can track your parcel at any time to see where it is or if it got stuck in transit. Since they are no longer able to track it or handle it in any way, the exact timeline depends on the agent in possession of the package. The package was addressed to a street in melbourne ky. What does this mean? And he wants to open a case on Etsy. You will also be able to work with them directly to find out what options are available to you. var m3_r = Math.floor(Math.random()*99999999999); Don't love it? Search Results | delivered to agent for final delivery - USPS We're certified partners of USPS and we can forward mail to any place in the world. Therefore, you should refer to the list mentioned earlier as a good place to start. Then a call to ebay is in order to get this cleared up ASAP. Nobody wants to be on the hook for anything happening to your package, so theres a lot of incentive for them to connect with you ASAP. I never used to see this but the last few months or so it happens on SOME but not all packages. Ship the item within the estimated handling time in your listing. I never used to see this but the last few months or so it happens on SOME but not all packages. Of course, your local post office employees can also be considered agents that are able to accept packages on your behalf as well. I ordered an item from the Us for $137usd paid $21 usd shipping to australia. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Lets say that your package was delivered to an agent. Proof the buyer received a refund before the case was closed. Learn about shipping and packaging rates on eBay. In most situations, mailrooms and front desk clerks for example are able to deliver packages to you the same day, or within 1 business day at the latest. Solved: delivered to agent? Indianapolis 46241 is the Post Office near the airport, and Linton 47441 is a small town 80 miles to the Southwest. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. While this unfortunately wont be able to help you right now, it will ensure that you have full control over your package deliveries in the future. New comments cannot be posted and votes cannot be cast. When you do, explain the situation, and ensure that you have the tracking number on hand so they can look up your shipment in their system. Just let your customer know that you're monitoring the status and it still appears in transit and it's too early to consider it lost. Read more below. Essentially, it allows you to do things such as: If you receive a lot of packages from USPS, its certainly worth signing up for and can help prevent packages from being delivered to an agent in the future, when possible. What Does Delivered To Agent For Final Delivery Mean On USPS? Your buyer needs to contact the mail room of her University. Its final status is "Delivered to Agent for Final Delivery", and nothing happened after it. I'm pretty sure you must have used it as that is what is showing up.