'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. You agree . viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Privacy Policy | Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. They keep finding excuses as to why it has not been processed. 4. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. You will receive an email notification from Viagogo explaining the same. Join The South Shore Hospital Data Breach Class Action, Today! Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. 4 replies 17.4K views. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 6.6 No Agency. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. By Rhona Shennan 23rd Jul 2020, 3:38pm Yes, add me. I have been fighting with viagogo since October of 2021 with an canceled event. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. We may investigate complaints and violations of our policies. 1,779 reviews for Viagogo, 1.3 stars: '1. In 2020, New Zealanders were warned about buying tickets to . Let us know in the comments! The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. 4. I have no ideal why a law suit has not come up sooner. Romeo Santos Tour 2023. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Received Refund in full for cancelled concert. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Faye has now been refunded by her bank after making a chargeback claim. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Chris Brown Tickets. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. This will be posted quickly, exposing the company and letting others see what happened to you! He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." It's unlikely you'll get the delivery costs or booking fees back, though. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. They did not admit to law breaching and refused to provide a refund. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. You will need a username and password to access the Site and use the Services. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. FanFair Alliance - Ever get the feeling you've been cheated? According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. What are the viagogo Terms and Conditions? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? 1. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Andr Rieu Tickets. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. It states that if an event organiser offers tickets to . This left many customers, like Faye Hearn, concerned they'd be left out of pocket. The 33-year-old announced . Rob Davies. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. This field is for validation purposes and should be left unchanged. Why can't I see my order or sale in my account? 5.Select 'Item dispute', click Continue and follow the on . Paid 250 Euro VS the real cost of 100 euro. By clicking a link you are consenting to this. "If it's been canceled, chances are you're . Dial +1 (866) 788-2482. You also warrant that you own the tickets. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Take a look at our advice on writing a letter before you make your claim. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Dave Chappelle Tickets. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. 3.1 Accurate Descriptions. 2.18 Merchant Description. They take your money with no intention of even giving you anything for your purchase. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Can Australians join in? 6.10 Notices. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Ive been told a refund is coming in 10 days 4 times now. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . ', Beware of this fake Disney+ phishing email. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Generally; If an event is cancelled - you do not have to do anything. I haven't received an email confirming my order. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. 3. According to the consumer group Which?, Viagogo's terms and conditions say . Many event managers have already committed to providing refunds for cancelled events. I was promised a refund. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. 2.7 Payment Authorisation. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. 'Such tickets will become void and the ticket holder refused entry to the theatre. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. In the case of refunds, we appreciate our customers' patience while we process their request.'. This does not prevent us from varying these terms without reference to them. Far too many 3rd parties in there. They will not give me any explantion for this. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. 2.14 Substituted Seat Locations. Coronavirus outbreak: cancelled or postponed events - can I get my money back? All Rights Reserved. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Contact & review Viagogo - rated #0 in Entertainment . Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. 1.3 Modification. We think businesses - especially those with substantial resources - should still provide refunds for events . I have sent multiple proof to them that the event is indeed canceled. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Welcome to viagogo's online ticket exchange (the "Site"). Terms and Conditions. Stray Kids Tour 2023. Hombres G Tickets. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. The whole ordeal cost me almost a thousand dollars. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Refunds, therefore, aren't applicable. I received an email 4 days prior to the event, stating the ticke. 3.4 Indemnity. They were instructed to mail the tickets to Ireland by five days time, a deadline . has spoken to a number of ticket holders who have been denied refunds for cancelled events. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Shows from the North American leg were also postponed until 2022 for the same reason. Be the first to hear about special offers. viagogo is a global online marketplace for live sport, music and entertainment tickets. By using our Site, You agree to accept this Agreement. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. 2.10 Collecting Payment. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. We look forward to hearing from you. 2. We always ask that people only buy from authorised sites in order to protect themselves.'. 6.9 Change or Suspension of Site. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. To be a member of this Site, You must agree to accept the terms in this Agreement. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Invalid tickets are defined as anything where buyers are refused entry. Ticket-holders to postponed events will be able . All sales and bids are final. However, despite the official announcement . Viagogo will never pay you after you sold your tickets and you can never get back your money. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. In the case of refunds, we appreciate our customers patience while we process their request.. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 2.12 Seller Payment. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Top Class Go on and tell us about your poor consumer experience. I bought tickets for Rammstein before the pandemic and they would not refund me. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. and that I would only receive a refund if the concert was cancelled etc. Gather all the information you have on the purchase. Travis Scott performs on stage during Wireless festival in London last year. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo.