Dave Blankenship. Choose Voyager Edge, and then click Get Started. Hey, I'm David Merritt. I confirm I also have this on Webex standard web usage. A Microsoft customizable chat-based workspace. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Maybe this is a known issue they are covering up? THANK YOU VERY MUCH FOR YOUR KINDNESS! 1-10 of 13 Answers. unless it doesnt like iphones. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Valentina F, sb.fitness79 I dont see the options in the app. Please raise a ticket with Poly Technical Support. In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). All of them is normal. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. It would simply do nothing. If the call can still not be unmuted, perform the following: 3. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. For the current session, you need to Stop it. Picking it back today, I decided I wanted to know the reason and I found it and a solution. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. We are tracking an auto mute issue but it is within SFB Mac app itself. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. Looks like I'm not the only one by far!? I can hear callers but they cant hear me. Hi Christina and Pam. The headset icon turns green to indicate the device is unmuted. I have found this settings on my own, it works for me too. Naniwayuri 3 yr. ago. Did you solved your problem, Thomas? Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! How to wear the headset: 1. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. Could be many times a day or may go a week without. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. This sound is annoying. @tromesa604. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. Please advice. Mute on/off alerts Mute reminder Headset to PC radio link . Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. until you hea r "pairi ng" and the hea dset LED s flash red and blue. Plantronics Mute On Mute Off Problem. Thanks for the tip. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Ricky Soewardy. Tentatively, the simple workaround is to remain unmute. . Go to your Device Manager (instructions below) and look for the Human Interface Device. Will allow me to hear the tone of the keys being pressed. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. Learn how to use and troubleshoot problems with the Headset that you use with your computer. This happened a few years ago and thats why I stopped using the Plantronics earpiece. 2. iMac connected with BT 600 I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. New here? Jul 6, 2018 by Free shipping for many products! Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Follow the on screen prompts for downloading and installing the application. @ravihossur. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. No new developlemt with this issue? Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. I could still hear them. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. Can you let me know how I check the Teams client version? I completely believe this is microsoft messing around, not Plantronics. Did you try covering the two holes next to the call button with tape? I can't understand this warning message can't be disabled. Mic works with voice recorder but not on zoom or meet. I have same issue with my Voyager 5200. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. In the System Properties window, click the. 1. iPhone Settings > Bluetooth > On*. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. My headset is hooked to my phone at the office. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. My PLT V5200 headset often: 1. In the System Properties window, click the Hardware tab, and then click Device Manager. Use VOIP only when choosing Audio Conference Setting. 2016-11-28 06:34 AM. 10-17-2017 fkirkland In the Control Panel, click System. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. Go to service centre and get replaced it yet again ??? Alternative - is to disable windows Bluetooth Audio Gateway Service. If you are still looking for more help, then leave it as is. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. I have the exact same problem starting from a couple of days. My phone does not find the headset during a call or while listening to music. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". Didn't try, will maybe do, if no solution here. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. You should check with the devices manufacturer. A lot of people can't stand this message. Push voice/mute button found on underside of mic boom. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. I had the problem of people not hearing me after I dropped it. I'm sorry, but that doesn't solve my problem. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. They are pretty well designed but looks the recent headsets are not built to last! never hear a ring or beep when phone rings and voice answer doesnt work. If the answer is Teams meeting, how did you join the meeting? I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. Avail 10% OFF Coupon Code. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. A friend who is a dental technician made me a silicon earpiece based on. 8-6. This is your best bet to resolve the issue. Fix works for the Plantronics 5200 also! I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. All good now. You can also use the volume on your computer to affect the volume heard over the headset. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. Not sure I agree here! Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. Anyone else seeing this issue? It shouldn't be that hard. But the best would be to have some configuration possibility here. (Now I only have a bip! You can test it by just covering the holes with a finger. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. Olawale Yussuff, TheTelecom Shop Purchase a cheaper headset like Jabra or the like and you won't be disappointed. In my test environment, Teams client did not have the sounds "mute on" or "mute off". oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? The following article provides information about the Dell WH3022 Pro Stereo Headset. Dec 6, 2020 by Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. Your version of softphone may contain its own volume setting controls. The headset icon turns green to indicate the device is unmuted. The headset control buttons do not work when I use softphone. I didnt see any response to your challenges, so Ill see if I can help. . SHOW DEAL. There isn't any config entry in the settings menu anymore. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. Sorry for my late reply, hectic week here and a long weekend! Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. You can't turn this one off completely AFAIK. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. Then wiped off with a paper towel. /edit: The issue is in a computer app with computer audio. Now these configuration settings are no longer found in the Plantronics Hub software. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. I'm determined to help you find the best headset for your unique situation. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. It has been a while, how is everything going? Click on Speakers and open its Properties by clicking below. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Disappointed. The turn off the headset for about 5 - 10 secs and turn back on. Reset Sensors 1. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. 05:53 AM Scroll to the settings and turn off the headset sensors and HD voice. This is delivered by your headset manufacturer. Open the Hub, go to Settings, General. I connected by phone (Android) and laptop (Windows 10) via bluetooth . All of a sudden, nobody could hear me. Check to see if the issue still persists. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. That is until the mute button is clicked. macOS Catalina, version 10.15.6. 2. It happened after the latest firmware upgrade. Privacy Policy. So, I guess that I am on the right version, correct? I have the same issue. He is a regular speaker at events around the world. 10% OFF. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. Another thing to check is whether it's paired with more than 1 device? Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. Only things I can think of is in Hub General settings you can turn off mute reminder. You can disable this using Planatronics software. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. Keep testing, until you find the right balance and the Plantronics headset echo is gone. Check that your boom microphone is aligned correctly with your mouth. Though about 30 seconds into they call they'll will die down. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. Before everything worked fine. I dont need a toast and windows noise. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This thread is locked. Disappointed. NOTE *Menus may vary by device. Maybe you can check Jabra settings. 2. Request a replacement from the manufacture if the headsets within th 1 year warranty.