The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). 10h38 (The fix did not work until I had quit Mail and relaunched it. Rest assured that we'll do our best to assist you or get you pointed in the right direction. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 18h40. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). - last edited on If yes, we recommend that you check if the issue persists while on safe mode. Go back to . If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Oops. on The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. All other emails to other systems have no issues. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Any ideas? 16h05. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 16h34. , updated In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 2 days ago I suddenly stopped being able to send emails and get the message below. 14h08. 19-12-2022 [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. The problem usually resolves its self in a day or two. 25-08-2021 None of the posts I have seen are the same as my problem however. Comic should be in the grade given in the listing title. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I can't afford the risk.'. If I changed my email address I would be bound to lose something important. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. To start the conversation again, simply What does this mean? 13h52. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Sorry but how do I PM you, and what details do you need? Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. on I then asked them to login to BT webmail and send me another email and that one came through straight away. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I have tried sending individual messages and simple test messages but nothing works. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. . If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Maybe that's the issue, although there has been no problem up until yesterday. on But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. What do I have to change to make my emails send? Email: timforrester@btinternet.com. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Have you had the chance to try the steps in the article below? Announcements, Guides & Community Updates. Your post does not go to BT. 26-08-2021 I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Just one other thing that might be relevant. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. If everything works fine in webmail, you may need to check your program settings. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 9h25 Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 15h22, on 19h39. The accounts work on BT Webmail, both to receive and send. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. on You can send and receive messages, but not actively manage the account. The worrying thing is I don't know how many other emails I'm not receiving. Thank you, JW. 3) Import all of your contacts from your old account to your new one. Anyone else experienced this and got any suggestions on how to proceed? Emails from btinternet.com addresses not received. Go through and update your details for each one with your new email address. By coincidence(? Has anyone experienced this problem. You should however check that your email clients are using the correct settings as per this link. I have a recent problem with my email service. I know it exists because I can pick it up on ios and via BT Webmail. 15h31. 15h27, on BT need to deal with this at a high level, NOT an individual user's account. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Although port 587 will usually work, port 465 is the recommended port. Problems with email. Delays in Emails being delivered can arise from a multitude of reasons. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. - last edited on 2 users liked/thanked this post: My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Hopefully, we can get this resolved quickly. Sending or receiving email. If that doesn't fix the problem, see the next section. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Townman, Gandalf, anneoconnor. on This will work as long as your old email account is still active. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Can I move my BT Email address to another account? 14-07-2019 I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. A forum where Apple customers help each other with their products. 6h21. We receive the following message when we try to send from our Mac. Townman, Gandalf. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 23-04-2021 All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Yesterday, I managed to contact BT via webchat. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. It seems that my account SMTP setup was changed (without my input). This could be as simple as the sender's email application had an issue and had not sent the emails until recently! How can we as customers get BTs attention and ensure that there is a fix? We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. I have a group of 14 people set up under Outlook 365. Does anybody have any idea how I can resolve this, other than changing ISP. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Send yourself a test email. on to know I'm not alone. 13-07-2019 I can send & receive on my work email account using the Outlook app. What does this mean? Some links in this article may be affiliate links. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. ask a new question. on @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Accounts that are inactive for six months . These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. on He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 15h33. This isn't just a small delay. 11h40. Using webmail? The account I am using is Gmail (the google mail). With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Those who leave have their email account terminated and closed 90 days later. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 2. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. This started suddenly about 5 or 6 weeks ago. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. . Any ideas? They must realise that they have a dreadful name. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over.