The false belief that I was saving money is what trapped me and Im pretty furious. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. This company HAS TO BE STOPPED. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. I am extremely dissatisfied with this company. Terms and Conditions. Share your photos and videos with others to prove the truth of your words. If they do, I will give credit where credit is due! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. Surprised anyone can work for these guys for a decade. I called their customer service and she said she'll talk to supervisor but don't believe. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. Fake invoice scam targets business owners. When another week or so, two installers arrived with the correct measurements, but with no wall panels! The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. Commented: What was the cost of this closet? I am. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. Designers make no money. I am not in any way affiliated with closets by design, nor was I asked to post a positive review. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! Lesson Learned! I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. HOW LAME IS THAT? We need to YELP this company into closure! Get A Quote. $20,000. I had a job done a few months ago and the installer was sent without all the panels he needed. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. It did put power back in the room, but at a costly mistake. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. Then he realized he had to get another board. Kelly L. 0. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. All because they locked in last years prices. Schedule, freedom, no micromanaging. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. This was the WORST company to deal with bar none! 15". strict standards for business conduct. Closets by Design Financial Performance Representation Report. However, when they arrived noting was right. Jul 2015 - Present7 years 6 months. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. Closets by Design, Inc. CBD Franchising, Inc. New to ClassAction.org? Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. So, my shelves are 8 inches shorter, and my cubbies had to be 10 x 10 instead of the 12 x 12 I was to have. I just went through hell and waited 3 months to have my closets installed incorrectly. DON'T DO IT! I called them to give me an estimate and when they gave the estimate it looked higher than my budget, we said no and let it go, after 2 weeks at the end of the month the manager called and told me that they will do it for a cheaper price as they wanted to get the sales before the end of the month, we agreed upon a price and the next day the sales person came to our house to get our sign for the contract, this is where they cheated us, she brought the same design but at one corner they changed the depth of our cabinet from 20inches to 16 inches without notifying us, we overlooked it as we trusted them and the sales person was nice and signed the papers. Click to enjoy the latest deals and coupons of Closets by Design and save up to 40% when making purchase at checkout. drug injury lawsuits and product liability lawsuits. When the closets got installed, the installer had to get a filler piece made to get the . Call Closet by Design 1-800-500-9210 Let's Get Started. I built a house from the ground up and never had more hassle than I did with this company. And I responded, "You bet I am. Closets By Design | 3,996 followers on LinkedIn. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! 36 following. I paid a heavy price for a She is so friendly and personable. Closets By Design is the leading manufacturer of Home Organization products. Copyright 1997-2023 Ripoff Report. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Waited a long time for a cheap product with subpar installation and awful customer service. The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. I ended up with an ugly mess, and damage to my walls. You will spend a LOT of time and gas (not reimbursed) and they do not have a CAD system. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? And once again, I found myself back into the you're-being-rude square. 2. The bottom line? CALL: (855) 295-0801. There were so many other spots that we had missed hence we had to get a cleaner to clean the place. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! A baby born via IVF is at risk of developing a deadly cancer after a fertility clinic wrongly transferred a genetically mutated embryo, according to a lawsuit filed Wednesday on behalf of the baby's parents. I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. I worked for the company for a little under 3 weeks as an installer . I had the worst experience of my life. This is the best way to manage and repair your business reputation. We are working to get them on the blacklist for the military. California - THANK YOU FOR ALL YOUR REVIEWS! From start to finish ( and not finished yet) they have been a nightmare to deal with. Think before you hire this company. I thought this would be a one time screw up. Share your photos and videos with others to prove the truth of your words. (Newbold et al v. Closets By Design, Inc. and CBD Franchising, Inc., Case No. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. I've called 3 times - no return. The stage thing is my cabinet is empty. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. But they call me today, telling me that they can only install the laundry. I still have not got anything. I read the comments and took them into consideration but made my own judgment. https://goo.gl/maps/LHkF5vjREu52. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. This case was filed in U.S. District Courts, California Central District. https://topclassactions.com/wp-admin/admin-ajax.php, Closets By Design Lawsuit Says Sale Prices are Fake, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. We'll seestill waiting. This will surely increase the credibility of your complaint. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. Wondering if a report is missing? But later he said he needed some light in the room. I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. The case is still moving through the courts and has not yet reached a settlement. All business will get complaints. Yes. The new date arrived and I waited all morning for the installer. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! They couldn't finish the drawers because the side panels were drilled wrong. We had an argument and she started talking over me with such an arrogant tone. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. Elizabeth Webster and Alexander Burckle are suing the tour company, Sail Maui, over the incident, which they say occurred in . I am checking into california consumer laws about that. For a completely customised built in wardrobe or walk in wardrobe for your Perth home, please call us on 1300 366 222 or . Overall a fun job. To start they said they needed to take off a power plate so the unit would sit flush with the wall. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. The lawsuit seeks an injunction against the defendants from using false or misleading claims having to do with price comparisons in their advertising and marketing in addition to unjust enrichment and remedies available under the CLRA. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. Unfortunately, we fell for it! I will never do business with Closet by Design, again! Nobody came in. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. I checked my breaker, and it wouldnt stay on. Find top employees, contact details and business statistics at RocketReach. That was the worst part! They promise to pay their Designers $2,000- $4,000 a month. Size required? I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. 4.7. Jason, I saw your post. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. The retailer continues to sell items with "ejiao," a gelatin made from the skin of donkeys. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. I am on a campaign. Closets by Design advertisements and pricing structures fully comply with the law. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. Closets by Design will help you design a closet. My pantry was also not anything like I wanted. Kept Deposit and NEVER installed product, and won't return calls. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. that reports on class action lawsuits, class action settlements, I was expecting the other room to be done the next day. Write a Review. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. Need to get this install complete as contracted. 5. When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. Cheap product, overpriced, and horrible service! Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! We DO NOT remove reports. File photos of Donald Trump and Letitia James. Good luck with your project with No-Closet by No-Design! 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. Can you tell me exactly how I mistreated the installers?" I got the closets installed, and I am very disappointed in how they carried out this task: This rating has decreased by -1% over the last 12 months. If there is anything I can do to help burn this company to the ground let me now. Their designer visited our house and came up with designs that we thought that we could live with. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Custom Closets Closet Design. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . Annemarie Newbold filed a complaint on . Closets By Design. Design was good but the product itself looks cheap as crap! We plan to move in next week. My nightmare is similar to many of those offered here. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . They were cheaper than California Closets and they went to the floor, unlike some closet companies. Im handling a nationwide false advertising class action. Took me better part of an hour to clean it up . Thank you. I am extremely dissatisfied with this company and their resolving of this matter. He never did. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. And she responded, "Are you being sarcastic?" But when all was done the installer had done a wonder job. Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! UPDATE: On Feb. 5, 2019,the plaintiff voluntarily dismissed the proposed Closets By Design class action lawsuit without prejudice. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. Choose a location near you. If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. They keep hiding and screwing people over! A Closet Factory designer will take detailed measurements, finalize your design and confirm the cost of your project. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. I thought it was the plumber who designed the doors." I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. A lot of factors work behind determining the price of custom closets. This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. Much, much higher. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Closet & Storage Solutions. I kept calling 3 times a day to see when this room could be done. and removing trashleaving the caulking. Closets; Closet Modules; Closet Kits; About Our Closet Systems . I am looking for a lawyer here in Florida. Closet by design has been a nightmare to work with since we set a date for installation. Full dressing rooms. Closets By Design offers a no-obligation estimate, in your home. To date, I have provided $3, 346 in payments. BIG TIME LIAR! They are supposed to be trained in two weeks time for closet design and financing. It is a big fraud. Thanks after reading posts I think I dodged the bullet. Back and forth, the reader can picture what happened, she hung up on me. Date is September 27, 2021. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. Avoid this place at all costs or you will pay later with re-do's! I told him there was an overhead light in the room that the switch was by the door. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. Submit a complaint and get your issue resolved. Well wouldnt you know it, there price are still the same today!! I think it should be illeagle to promise pay when reality is no pay. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. A Closet Factory dealer will fulfill your order and complete your project, ensuring your satisfaction through the entire process. I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports I re-sent this cancelation, again by E-Mail, still no response. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. (103) Verified Reviews. And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! Here is the last email from the manager: Not to mention the fact that I had to call EVERYDAY to find out where my shelves were, when they would be installed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I don't think the "service n anager" exists. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. So please, whatever you do Don't use this company. Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. I hired Closets by Design to overhaul my garage. Waited called and was told I did not confirm my confirmation. We design storage systems to completely elevate your home. And they demand payment before they even install. My were ordered a year ago and still are not in my house. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). I would very much like my full $3, 346 back. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. Thanks, Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. Then I had to start all over again and explain the issues to a new manager (Larry). THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. The dispute has been resolved. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. I asked for a price concession, he firmly refused . Did this cleaning lady clean your whole house? Depending on the material, size, and design, you can get customized closets at a cost of $1000. Bev Abadji. To date, I have provided $3, 346 in payments. She sent a few angry text message when I didn't get back to her for a week. A BIG MISTAKE. I want all of my cabinets installed on July 19 , like promised. You all have helped me to not make a very costly decision. When they started installing the doors, they realized that the latter were short. Paid thousands of dollars for a new master closet. 2023 Truth in Advertising Policies A link to creating an account may be found here: https://topclassactions.com/signup/. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). He said the light wasnt working. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! When he did this, he broke that panel, of course it was the one that was hard to get. Customer service are unprofessional and need training on personnel skills. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Specifically, plaintiffs claim that the company misleadingly offers 40%. They would not remove it or replace it. He broke the wires that were connected to the power block. Only 3 drawers on each piece: $1700. So now we waitand wait Desired outcome: I think it should be illeagle to promise pay when reality is no pay. How those businesses take care of those complaints is what separates good businesses from the rest. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. Yes, I was going to work for them but decided not. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. This was way back in June. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! So once again I have to wait for another panel to come in so the job can be finished. After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! I did cancel delivery due to work and then I had to wait another 3 weeks. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. On 10/07/2022 they came to install the shelving units as described in the contract. Why is this company STILL in business? And since she couldn't answer my question, she said: "I withdraw what I said." They told me he was not available and that he would call me back. This review was chosen algorithmically as the most valued customer feedback. In short, please do not use this company as provides the worst customer service and improper installation. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. So that was another fight for another 3 or 4 days to get a replacement panel. Own a Franchise. After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. I took the day off to be there and no one was showing up. His friend told him to tape up like color wires and the power should go back on. Flexible job. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. mediocre job. They sent us out into the field with very little training. Was deceived.