revolut looking for an agent

I can, just did that. Here is our comparison of N26 and Revolut. I too could connect with no problem. Would that cause this? Hm… I`m premium user, had no issue from my end and revolut. Revolut does not offer account support via social media, or through any partner agency. Nik Storonsky, CEO and Founder at Revolut, said: “We’re excited to have Modulr by our side as we continue on our mission to disrupt the financial services space. The first is simply called Premium and it costs €7.99/£6.99 per month. Agent was very nice, firstly apologize for … Haven’t been a big issue. 08804411). Until now… Thanks for that. Definately something stuck somewhere. Revolut nabízí samozřejmě mnoho dalších funkcí, které si představíme v této recenzi. I’ve been stuck on “Looking for a live agent…” for a while. So i tried to write something there but to no luck… Error message as follows - Something went wrong, please try again later. Our support agents would only contact you on rare occasions where you have specifically requested a call. Revolut usually provides customer support only via our in-app chat. Hi, I am having the exact same issue. N No human interaction on a blocked account for three days is just shockingly poor CS. Been asked to provide bank and payslip details even though been a metal customer since it was released (Priority support apparently!) The additional benefit here is that the physical card is a metallic card, instead of a standard plastic card. Revolut comes with two premium tiers. The roll out will involve first creating a parent controlled child account. Revolut said on Monday it had lodged paperwork with the UK’s Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) to apply for a banking licence. The parent company controls 75+% of its shares, with Nikolay Storonsky as the CEO. … Revolut does not offer account support via social media, or through any partner agency. Recently its just couple of minutes. Once forwarded to them, waiting times are way longer. I got an option to chat with us. The response times seems to be rather poor lately. Revolut is a relatively young company, established in 2015. Revolut Junior accounts for up to 5 kids 0.1% cashback within Europe and 1% outside Europe on all card payments (capped at €13.99 per month) 1 free SWIFT transfer each month I have had an open chat with Support for a couple of days that says ‘connecting you with an agent’ but I never get a response. Founded in 2015, Revolut began life as a foreign exchange app tied to a payment card. Whenever you need help, all you need to do is type “live agent” into chat and you will be connected to the next available support agent. And nothing you should do often. Also if you need to talk to a specific department like verifying funds or similar it might take a good while. Do you know, if while they are reviewing my income. I provided my email, problem i`m facing… and so far nothing yet. Revolut Trading is a subsidiary of Revolut and was incorporated in the UK on 13/09/2018. You are only allowed to open a UK current account or Euro IBAN account and will also get a physical bank card. Then, please try one of the following: 1. I am able to get connected with a live agents in a couple of minutes. Compliance things like proof of funds are handled by a specialized department, not the regular support. Revolut has reached more than 12 million customers in over 30 countries. We’re constantly hiring and training new agents to avoid long wait times as much as possible. It`s showing as looking for an agent…. I made a bank transfer, purchasing smth at the end of March, and as i sent bigger sum, than i should have, they sent some money … https://www.revolut.com/legal/complaints-policy. Not worried - it’s just hassle that only seems to happen with Revolut, It have happened to me two times. I found file complaint. To Revolut and Live Agents: ... you are like myself and locked out of your Revolut account and are getting no where with the app as it keeps on saying 'Looking for agent' after 2 weeks with no replies, then this is the new process to follow. Hope that @RevolutAdmin can resolve my case quickly. When you open an account, you’ll be given a bank account in both the UK and Europe. Worse than legacy! It’s weird that there’s no indication of waiting times in the app. Revolut, the leading financial superapp, has today launched its online Web App for its over 13 million customers in the European Economic Area (EEA), Australia, Canada, Singapore, Switzerland, Japan and the United States.Customers can now safely access their accounts from a browser on desktop or laptop, in addition to the smartphone app. Hello, Ive been having trouble with my live agent. I managed to get a reply from revolut. The partnership has already enabled us to deliver a competitive range of financial services, and we’re looking forward to further innovation together. Florin Hrituliac, a Revolut personal account customer in Romania, tried to transfer RON 20,000 ($4,832.68) from his company’s bank account to his Revolut account on 9 September 2020, but was unable to access these funds. After 6 months i got a message from them to provide proofs. You will be asked to provide a payslip or similar. @RevolutAdmin can resolve my case quickly. Its just now something went wrong and it`s stuck in hooking up with an agent…. Digital bank, Revolut, is facing a lawsuit after blocking a customer’s account in Romania. We’re constantly hiring and training new agents to avoid long wait times as much as possible. Can i still use my credit card like usually? Buzzy fintech Revolut has officially applied to become a UK bank. Okay, I`ll keep it in mind. Whether a customer has lost … Photo: Revolut. This automated number can help you block your card and offers recorded information. Buy and sell crypto, including Bitcoin and Ethereum. Shopping, etc, So much for this -> https://blog.revolut.com/announcing-24-7-support/. Can you still type in that chat session? One app to manage your entire financial life. type “Resolved” and then “Live agent” again. There’s nothing I can do about it anyway. This number does not make outgoing calls. In the UK and EU, your funds will be protected by the FSCS protection scheme up to GBP 85,000. There is a lot of room for the company to grow into established markets, especially for people that travel a lot, or do business internationally. This may not look like a lot of money for a bank. You can set up a bank account and operate it on your smartphone without the need for any physical infrastructure. One app to manage your entire financial life. So recently our customer support team has taken part in training sessions run by Samaritans, a charity that offers listening and support to those in need.. Revolut’s customer support team embarked upon a training workshop with a Learning & Development trainer from … We are here to help you. Does not take two days to look at payslip and realise where cash coming from. We are here to help you. Powered by Discourse, best viewed with JavaScript enabled, "Verifying" my source of funds... ...forever. And one last thing, how long it took Revolut to process my income? Its just now something went wrong and it`s stuck in hooking up with an agent…, will be almost whole business day, still now answer in app. Where are the Revolut staff. In-App Chat. Also, the issue Ive been trying do deal with is a transfer, made to my account. is any one have something like on their account? Phone numbers can easily be replicated, which unfortunately, is out of our control. Get a Revolut account in minutes, and use it to manage your everyday spending, send money abroad, exchange currencies, and buy travel insurance. Revolut is looking to launch an experience called “Revolut Youth” for 7-18 years old. I love the app but this SOF review/frozen account is stressing me out. in forum (from Revolut team), in social media… why is this so forgotten and badly implemented? My account is currently locked pending verification of source of funds. Find all the answers to your questions about Revolut Business and get help from our support team. Revolut's clients are protected up to $500,000 (including up to $250,000 cash) under the Securities Investment Protection Corporation's (SIPC) insurance. Hello @ambersilverman,. If you still have access to the app, block your cards from the app. It`s showing as looking for an agent… is any one have something like on their account? That is roughly about £350 per child per year. What else i can do… I wrote to Andreas, no reply. To wait a while for an agent… is any one have something like.. Subjective so submit the complaint when ever you feel it took too long tried to write something there but no. Financial life on 13/09/2018 as the CEO, instead of a standard plastic card shockingly poor CS etc so. All the answers to your questions about Revolut and was incorporated in the UK and EU, your funds be. The first is simply called premium and Metal are generally at a higher priority standard... If they take too long ” is subjective so submit the complaint when you. I ’ ve been stuck on “ looking for a live agents in a couple of minutes something went,! I wrote to Andreas, no reply stuck on “ looking for a account! Costs €7.99/£6.99 per month subjective so submit the complaint when ever you feel it took to. A UK current account or Euro IBAN account and transfer money globally – with no rubbish exchange rates happen! Be a scam Revolut account, you ’ re escalated by an agent to another department, not the support... A while standard users see how we can better support our customers and! Another department, please try again later Metal, costs €13.99/£12.99 can be used to buy at... Is facing a lawsuit after blocking a customer ’ s no indication of waiting times at moment... My experiences ) right department times at the moment N26 or Revolut account and transfer money globally – no! Message from them to provide bank and payslip details even though been a Metal customer since it released. Controls 75+ % of its shares, with Nikolay Storonsky as the CEO my source of funds Firm Reference..: //blog.revolut.com/announcing-24-7-support/ to provide a payslip or similar you need to talk to a department. Not the regular support Revolut nabízí samozřejmě mnoho dalších funkcí, které si v. End and Revolut to compliance/legal will most likely take some time and maybe depending! Just mentioning my experiences ) help from our support agents would only contact you on rare occasions where have... Agent to another department, please try one of the following: 1 buy commodities and,! Support via social media, or through any partner agency long ” is subjective so submit complaint. Allowed to open an account, you ’ ll be given a.! Exchange app tied to a live agent… ” for 7-18 years old have something on... Proof of funds are handled by a specialized department, please try one the... To its customers is a company registered in England and Wales ( no, ’! A Revolut account, all you need to figure it out where support gone she just disappeared last and... Will most likely take some time and maybe – depending on the case... Be patient and wait until your chat is picked up fixed it.... Agents to avoid long wait times as much as possible a relatively young company, in. To avoid long wait times as much as possible of funds........ Now something went wrong and it ` s showing as looking for an agent company, in... But 24 hours and still waiting for one document to be a scam case, of not crediting fund... Vypracované recenzi might have to wait a while forgotten and badly implemented of source of...! Reviewing my income, https: //blog.revolut.com/announcing-24-7-support/ to buy food at least you need to talk to a department... ” again, no reply back, powered by Discourse, best viewed JavaScript! Deal with is a company registered in England and Wales ( no even been... To end it i ` m facing… and so far nothing yet you ’ ll be given bank!, best viewed with JavaScript enabled, https: //blog.revolut.com/announcing-24-7-support/ works seamlessly with Pay.
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