Request user account Consumer product support Click herefor support for your consumer product. I look forward to experiencing the potential addition of location detection for caregivers on the Caregiver app. Lifeline will auto-withdraw each month on your existing bill date. Philip's Lifeline also offers substantial technical support for all of its devices. Mobile systems often cost extra, but are easier to set up and move. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Unfortunately, were unable to change your billing date because the coverage period is based on this date. Compliance programs Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. You are about to visit a Philips global content page. Our Customer Support Specialists can guide you through your options. Please note that all salary figures are . Get access to the help you need 24/7/365 and uninterrupted support. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status.". Mobile systems always require a cellular connection, but in-home systems often allow you to choose between cellular and landline connections. Call for a FREE Quote 855-651-7015 or Get Your Free Quote Call 855-651-7015 or Enter Zip Code for Rates GET STARTED STEP 1/2 Popular choice for seniors on ConsumersAdvocate.org Why Philips Lifeline? Find out all about the options available for technical support and other forms of assistance. The installer will walk you through how to use your Lifeline system and will answer any questions you may have. Lifeline's in-home systems have a range of 500 feet. Philips Lifeline does not require long-term contracts, and customers who return their device within 30 days receive a refund for their monitoring costs. However, youll get a longer range with most other brands. Find out more about our payment methods and how to redeem voucher codes. Unfortunately, when I inquired with a company representative about the maximum distance that a voice could be picked up when using the voice extension, the representative was unable to answer with any certainty. Lifeline requires an upfront $99.95 activation fee and charges $49.95 per month with fall detection. We will dispatch a neighbor, family member or emergency services based on each unique situation. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. For different products, we have different specialists to answer your questions. On February 22, 2022, AT&T discontinued 3G service industry wide for any cellular device that uses the 3G network, including medical alert services. Requires user account. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 111 Lawrence Street, Framingham, MA 01702. We're here to help. Performance & security by Cloudflare. If you add fall detection, there is no need to press a button. FYI: The length of time, or lie time, that someone who has fallen and is unable to get up on their own is significant. For help with your Lifeline medical alert system, mobile app, or health service, the following guides provide illustrated instructions for set-up as well as resources for operation and troubleshooting. The customer service phone number is easy to find on the site, and they also offer live chat to help solve problems including installation and billing. This button can connect with the base station from a few hundred feet away. If/when location detection for caregivers is added to the app well, thats a different story. Applying to the Lifeline government assistance program is easy with enTouch Wireless. The action you just performed triggered the security solution. At Lifeline, were dedicated to the highest levels of customer care and satisfaction. Youll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how tos. In addition, they dont require long-term commitments or contracts. This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". Our HomeSafe systems are prefect for people who spend most of their time at home. Customer service and technical support at 1-800-816-4885, select. Both require a $50 upfront activation fee. Refer to IFU for more details. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement. In the end, Lifeline is a trusted brand, and for those who dont mind paying a little bit extra, its a product that will likely not disappoint older adults or their caregivers. If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. There are currently no items in your shopping cart. We encourage you to switch to Auto Pay to avoid this fee. If you have your product at hand, please choose it's product group and category below. HomeSafe with AutoAlert is identical to HomeSafe Standard except for the fall detection upgrade. The HomeSafe system is available for landlines and cellular service. aspects of the Philips Lifeline service, push your Personal Help Button. (, Philips Kitchen+ app - tasty airfryer recipes & tips, Contact options for professional healthcare solutions. How do I find the status of a Purchase Order? 15% Off Medical Alert Service. This website is using a security service to protect itself from online attacks. A mobile system is typically preferable if you frequently travel or participate in activities outside your home. Do I get any kind of protections if not satisfied with the product? Provides freedom and peace of mind while at home or miles from it. A Complete Guide to Medical Alert Systems, Cyberbullying and Social Media Negativity, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, https://www.lifeline.philips.com/medical-alert-systems/fall-detection.html, https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information, Comes with a combination lock / stores a key for emergency personnel, An additional two-way talk communicator to extend the range in your home, An app-connected dispenser that releases medication doses at preset times, Fall Detection Included With an At-Home System. Previously, shes written for national publications such as Country Magazine and Sierra Magazine. When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. Requires user account. HomeSafe Standard is Lifelines in-home medical alert system. Tell us a bit about your product and we'll show you where to find the product number. Browse the full catalog Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities. Repairing your product helps it to last longer and reduces the environmental impact of your purchase. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. Repair your product and give it a second life. Visitour Supplierssitefor detailed information and partnering opportunities. A Lifeline medical alert system can help you be there for the moments that matter. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. This allows paramedics to enter your home without having to damage a window or break down a door. Please be sure to completely spell out Avenue. Lifeline only offers a voice extension feature for an additional $10 per month and only for those using a landline. Find full details of the warranty policy covering your Philips product. Terms of Use| Talk to your bank or credit card company for more information and then let us know when the issue is resolved. These installation charges are something we simply dont see from other providers. Connect with Lifeline. The Lifeline wireless communicator, powered by a third party cellular provider is easy to set up. If able, users should always press their button when they need help. I am 98 years old and fell on November 14, 2022. How do I sign up for training/clinical education? Payment is due upon receipt of the invoice. Formerly, the Manager of Brand Strategy at Kenandy, a B2B SAAS startup backed by KPCB, Salesforce and Lightspeed Ventures, I directed all elements of . Regularly update your products software to take advantage of improvements, new features and bug fixes. The company does, however, offer automatic fall detection at no extra cost with some of its plans, while many companies charge an additional monthly fee for the feature. You will be paired with a Care Specialist when a fall is detected. Please choose your product category below to find the correct details. Find allnews-related information in the news center. IT Standards Access our complete library of DICOM Conformance and IHE Integration Statements. PC. We want to help you stay healthy and arm you with valuable information from trusted resources specifically for you and your loved ones. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, and two-way communication through an in-home base.