I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. You can accept all cookies or, a Lowest Price Guarantee on deliveries to Europe and the UK, a wider range of courier quotes than anyone else, free parcel tracking across all our services. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. I had this issue earlier in the year before I discovered how to establish my tracking number. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. But I just kept checking tracking on the TNT tracking page with my postcode and passport application number as the reference. Im waiting for exactly the same, not heard anything of TNT yet since receiving an email 4 days ago saying passport sent, How long are people waiting to hear of TNT after receiving an email from the passport office saying sent, Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field, I finally got my passport today as promised. I applied passport for my daughter this month, and the passport is sent via TNT. Dont include personal or financial information like your National Insurance number or credit card details. You may be able to get a passport using the 1-day Premium service (usually within 4 hours, although this could be the next day if the office is due to close) or 1-week Fast Track service. I am hoping to hear something on Monday if not a call to hMPO is in order. Dont include personal or financial information like your National Insurance number or credit card details. Just Called HM Passport Office. written by Warefk158 on 19/06/2021. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. :). This experience is really pissing me off and frustrating. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. Passport delivery by TNT DrJ Full Member Just applied for a new passport. You can find the shipment number in your confirmation email or on the collection manifest (under the barcode). I also was able to receive the tracking from TNT shortly (I checked probably 3 hours after that call? Have now signed the Change.org petition for the Govt to change it's delivery partner. Still no passport. Delivery on next possible business day. Arrange Redelivery | Book Package & Parcel Redelivery Online | TNT United Kingdom Arrange Redelivery Book a package & parcel redelivery online Home my Delivery Enter details - Step 1 of 4 Enter details Select delivery options Select delivery details Request summary Fields marked * are required Your details This guidance tells HM Passport Office staff why we need a delivery address and how to: This guidance must be used for deliveries of new passports and the return of supporting documents. Dont worry we wont send you spam or share your email address with anyone. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Well send you a link to a feedback form. There. Will you do the same? Lily Waddell. Been on hold on the customer service phone line for nearly 3 hours yesterday. The delivery guy delivered to number 15! Some have even had their passport or application supporting documents lost by TNT. You can only use this service if your reference begins with PEX or POD. Delivery ranges from 3-10+ business days for tracked shipments worldwide. After applying at a Post Office branch you can track your application. It will take only 2 minutes to fill in. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. Passport printed 11.43am 30th March. November 8, 2021 at 8:51 pm "We apologise for any inconvenience caused.". The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. I had to call the estate agents and one of there staff members had to get into the property to retrieve the passport! Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. 0. This is actually fed ex who are American no wonder postie is on strike !! Picture of a black front door. No info or anything. Apparently, theres a backlog currently. Blue British passports to return in March, PM to end asylum claims from small boat arrivals, Harry: I always felt different to rest of family, Hancock messages suggest plan to frighten public. A TNT spokesperson said: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and additional . Premium Delivery Option; If you chose Premium Delivery, TNT will contact you to schedule a date and time for delivery. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. What Covid rules do holiday destinations have? When you get to the TNT bit after putting application ref in, click on the box and it goes to the delivery date (I didnt know to do this first time round so it looked blank). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. First attempt of the BRP delivery failed (despite being at home) Rearrenged the delivery and stayed at home and was just literally observing the door (which has a glass). Just took a picture of the entrance & said failed to deliver. ), Tagged:tnt passport delivery tracking information. We use some essential cookies to make this service work. . You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. Same house number. We use dedicated people and clever technology to safeguard our platform. 2nd attempt to deliver my daughters renewal passport. Privacy Policy. I checked the TNT tracker this morning and it said out for delivery but didnt want to update here until it actually dropped through my letterbox, which it now has. However, the passport did not arrive. It is understood that the Passport Office has brought the delivery giants in to assist delivery contractor TNT to cope with the unprecedented demand for passport renewals as households. show previous quotes. Track your item Get TNT's shipping costs and shipping times for shipping from or to . Welcome to the Digital Spy forums. They delivered on a weekday I did not ask for. I don't know why Home Office would partner with such an awful courier. Absolute rubbish.. " be there between 8am and 1800"Had to take the day off work, waited in..2107 and no parcel. the worst courier service which is a low bar because very few of them give a flying $$$$.I'd like to know where my 1600 quid bike has gone. Delivery by 09:00 10:00 12:00 18:00. She finally received her lost passport several hours after she was due to fly to Egypt. Totally disappointed. We demand an investigation and inquiry into: 1) the due diligence carried out when deciding whether to award the contract to TNT. Personal pickup of your passport/documents from the U.S. Embassy is not possible. Getting a clear overview of rates and times allows you to make an informed decision for your business. Blood, sweat and literal tears VideoBlood, sweat and literal tears Make tonight a movie night! Registered in England. I have chased and been told it would be delivered yesterday and then today. With TNT tracking, you'll be able to keep an eye on the whereabouts of your parcel every step of the way. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. TNT keeps changing passport delivery date by poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. Find out how we combat fake reviews. The driver picked up the wrong parcel and I have phoned practically every day and spoken to several people to find this package and get it sent back to us, however I never get contacted when they say someone will be in touch within an hour. UPDATE: Still no passport/unable to track still. It was just posted through the door like people said. You have rejected additional cookies. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now Still no passport. We are an independent company and are not connected to the UK Home Office but hopefully through crowd sourcing we can provide you with an excellent resource. (TNT tracking?? Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. I checked an email and there was a letter with a picture which was taken from the opposite side of the road or from the car with a statement that no one is at home. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. The email that told me about the passport didn't include a tracking number annoyingly. Is it stolen. You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I finally got my passport today as promised. I went round to number 15 only to find a sold sign up in the front garden and the house was empty! Watchlist. Welcome to TNT UK. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. 3) why TNT have been allowed to continue failing to deliver our passports and not bring in another courier service to take over. 0300 222 0000. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. They will use the 'share code' to confirm your immigration status and save this evidence themselves. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. You will be redirected and will have to start again. My passport was produced and dispatched the next day. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. Login to your account or learn more about how to become a better shipper, printing offers, or get inspiration for your small business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Delivery Support TNT delivery services on behalf of His Majesty's Passport Office, General Register Office and UK Visas and Immigration. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Someone must be present at your home/office when the courier comes to deliver your passport. When you book a TNT delivery through Parcel2Go, just . Hello, I am also in a similar boat to you all. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. Tools; How to; Track & Trace; Support; Select Country. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. This is criminal, the driver didn't even ring the door bell but took a photo of the door and lied saying no one was in when I was specifically waiting for my parcel all day. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. My order of cycles from Giant uk used TNT as the courier.Due to the size and weight of my order a larger vehicle was required which had limited availability from the depot. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Have been staying home whole day. Companies can ask for reviews via automatic invitations. Application barcode number. Not a sign of them. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. The company recorded sales of 6.91 billion in 2015. TNT Reference Tracking All rights reserved. E-commerce delivery service for packages up to 30kg, for your low value shipments. "Enter a FedEx tracking number to review shipping details." Tracking ID. Nobody wants to take ownership. TNT-owner FedEx, which distributes new. My daughters was attempted to be delivered yet nothing on my ring bell and now with passport office . Government issued passport but used private company for delivery. You must be logged in to reply to this topic. beta I dont know if its a coincidence but 10 minutes later I got my tracking info and its being delivered tomorrow. Could downloading Randox's travel App leave you at risk of being scammed? Give me another 30 minutes. Arranged a delivery for Saturday, and spoke to customer service over the phone to do this, but they tried to deliver my BRP on a Friday instead. With TNT tracking, youll be able to keep an eye on the whereabouts of your parcel every step of the way. A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. April 4, 2022 at 5:47 pm #11618. lisam1988. There are clearly some delays in the system though as the two other applications Ive made on the same day with paperwork signed for (according to Royal Mail) on the same date (now 8 working days ago, excl Sat & Sun): One child renewal has only just had the old passport marked as received. One first child still is saying send documents! You have accepted additional cookies. Shipment number Customer reference. Found the property it has been delivered to down the road. This is the number under the barcode on the front page of the application form. Hope that helps! Please note that TNT will make only a limited number of attempts to deliver the passport(s) to your home/office address. We do this for your security. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. We use some essential cookies to make this website work. https://uk.trustpilot.com/review/tnt.co.uk. I never got an update from TNT themselves through email. They delivered it to the wrong house and I had to get it from a house 2 streets away but its here, my holiday is booked and Im currently packing my case . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find a passport office for your Fast Track or Premium appointment; Passport refund form: Premium 1 day or Fast Track 1 week; Cancelling British passports: caseworker guidance; Renew your passport . You can change your cookie settings at any time. Then when arranged to deliver on Sat they didn't show up and when I checked the tracking it was changed to Monday when I specifically asked for Saturday.