How do I align things in the following tabular environment? If a form template uses a value or provides content that is not allowed in a field by the category or the user's security settings, the field will not be updated. Need troubleshooting help? This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). Button bar Header Task Status or Ticket Status General Quick Notification (Notify via "To") Quick Ticket Edits (tickets only) Add New Attachments Attachments The Notification panel Adding a note to selected tickets Ticket.AccountID cannot be changed if the ticket has an associated and posted TimeEntry, TicketCost, or Expense. This entity contains the attachments for the Resources entity. Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional) The sent email includes the API Key and the server URL to query. Tickets with no TicketType specified are set automatically to Service Request. Need troubleshooting help? If Ticket.AccountID is updated then Ticket.AccountPhysicalLocation must have AccountID = Ticket.AccountID. If the ticket has at least one incomplete to-do, and the value in this field is changed to, Time entries only: If the status is changed to, If you have not changed the status, clicking this link will update the, If the note was created by a Client Portal user, only the value, If the note was created by a Taskfire user, only the value. The ConfigurationItemRelatedItems entity enables you to view, add, and remove related child or parent CIs in Autotask. function SendLinkByMail(href) { This entity enables you to increase inventory counts associated with the InventoryProducts entity. Click New; Tip - click the images to make them larger The Country entity is referenced by other entities and specifies the display name, address format, two-letter county code, and ISO standard name associated with the country. [CDATA[*/ In Picklist, an inactive TicketCategory displays in italic text. This entity describes an Autotask Quote Item. } Does anyone have sample code for how to create a ticket using the REST API. There is no warning. When the Organizational Structure is enabled in Autotask, this object describes an organizational structure Branch. This entity contains notes for documents in Autotask. This selection opens a page that contains a subset of the fields documented above. Refer to Web Services APIsecurity settings. This entity represents aliases for ticket and article tags in Autotask. DocumentConfigurationItemCategoryAssociations. IMPORTANT Although you can query all resources, some objects contain fields that you cannot query. To complete the attachment process, you must save the note or time entry. update() is allowed on a Ticket with an inactive ContactID value if that value is not being changed, or if a new active value is assigned. This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. The function of this entity is to describe the associations between Change Request tickets and both Incidents and Problems. IMPORTANT Except in the case of certain entities, when the APIreceives a request to update a field that contains Rich Text, the APIwill update the text-only version of the field and overwrite the data in the Rich Text field with plain text. For information about the currently-available entities and fields, consult the individual descriptions in the section of this article. It has code to get popular entities like accounts, tickets, contacts etc. Open the Kaseya Helpdesk. If the time entry dialog box is open for a long time, the Quick Edit fields can be changed by another user or a workflow rule. They are saved as replies to the note or time entry they are added to. This entity describes an Autotask Service Bundle added to a Recurring Service contract. Click Get current values to update field values. IMPORTANT By default, notes and time entry pages launched from a task or ticket in New, Edit, or View mode open in a modal dialog box. Refer to WebhookUdfFields (RESTAPI). This entity describes an Autotask resource assigned to a ticket that is assigned to a service call. You can use notes to track information, update the status of the associated contract, and communicate with resources and customers. [CDATA[*/ The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. Billing milestones define tangible work or measured progress that must be completed before billing can take place. Resources receive assignment to one or more roles through their department and queue associations. } It determines a customer's total taxes on billing items. This entity describes an Autotask Allocation Code. For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. It describes whether a Service on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. Wherever it is available, it tracks essential information about the record. This entity's purpose is to describe a geographic area where billing items have the same tax rate. Contact Groups are an association of contacts, from one or more companies, that allow PSA users to send bulk email and create notes and/or to-dos simultaneously for all included contacts. This entity describes an Autotask To-Do, a scheduled item associated with a Company that appears on the user's Autotask calendar. This entity defines a user-defined field (UDF) in Autotask. Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. The function of this entity is to describe the mapping of the Asset (Configuration Item) to the contract billing rule. This entity's purpose is to describe a deliverable item that represents a pre-defined unit of work performed for a set price and billed at regular intervals; for example, a 'Disk Backup' performed for one computer. In the Quick Notification (Notify via "To") section, you can use check boxes to quickly add common role-based notification recipients to the note or time entry notification email. You get internal server error when it's not happy about something, but in the returned body it normally expands on the particular error. This entity's purpose is to describe a predecessor/successor arrangement between two project schedule items. Unless otherwise noted, APIentities do not support the creation or editing of Rich Text content. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. Create Workflow Rules to Set Ticket Severity Level In Autotask, you can set the ticket severity level by creating workflow rules using information provided in the Ticket Title or Description fields. /*Webhooks (REST API). This entity represents time off requests submitted by Autotaskusers. This entity's purpose is to describe a day specified as a Holiday (usually counted as paid time off) and included in an Autotask Internal location Holiday Set. Create a new record or update an existing record in your app. [CDATA[*/ A place where magic is studied and practiced? This entity is only used by multi-currency databases. This entity describes notes created by an Autotask user and associated with a Product entity. This entity manages the tags associated with tickets in Autotask. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. This entity contains SSLSubject Alternative Name (SAN) records associated with the ConfigurationItemsentity in Autotask. This entity takes on the UDFs that hold the site setup information for the Company represented by companyID. The time zone and holiday set of the associated location are applied to the resource's time entries and schedules. window.open(uri); Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call.