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The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000008977 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. 0000041483 00000 n Understand your customers on a deeperlevel. The experience economy has created an explosion of interaction volumes across a myriad of channels. library that's as agile as we are. Exceptional customer experiences start here. 0000003710 00000 n ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. 0000116041 00000 n About Us. 0000121691 00000 n We combine leading technology partnerships and the CX expertise to enable your success. strategies for right now, Top customer service Written by George Maybach for Fintel ->. Privacy Policy. 0000021593 00000 n On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Operating Income was $48.7 Million or 7.4 Percent of Revenue. 0000044527 00000 n )~&njp~~? 0000124950 00000 n 0000017350 00000 n The people, processes, and platforms to optimize your contact center. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. Forward-thinking companies view customer experience transformation as an investment in the future of their business. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). 0000040915 00000 n Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000002727 00000 n 0000043061 00000 n Locations. 0000021388 00000 n 0000037328 00000 n Learn why we use cookies and how to manage your settings. 0000006709 00000 n TTEC Holdings, Inc. is a customer experience (CX) technology and services company. 0000001176 00000 n 0000119952 00000 n Reduce cost and improve CX with recommendations from your front-line employees. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . What are two TTEC engage products? Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. 0000020166 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream mYBTn2[dhVar!#[i:2^/uszZT>lEd. To learn more visit us at https://www.ttec.com. 0000008629 00000 n journeys, 5 digital transformation How do I operate more efficiently with automation. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 0000013691 00000 n H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. We combine leading technology partnerships and the CX expertise to enable your success. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Native CDP and native omnichannel together in one platform. 0000017236 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Find and engage customers across all channels to accelerate growth. Messaging saves the day with faster support and increased productivity. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. We make it a point to make sure all our employees feel valued and . TTEC embraces and is committed to building a diverse . Guaranteed. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). To learn more visit us athttps://www.ttec.com. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". Learn why we use cookies and how to manage your settings. 0000007921 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Subscribe to our free digital CX publication, the Customer Strategist. This site uses cookies and by using the site, you are consenting to this. Omnichannel technology that delivers personal CX at scale. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. And, when that experience makes customers and employees happy, its an investment that sustains itself. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The best partners. Optimise your contact centre Learn more. Our services help you design, build, and operate exceptional customer and employee experiences. About Us. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Regardless of the products . 0000026716 00000 n About Us. Our TTEC work from home team has 41 preferred residency states. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . 0000001601 00000 n Our industry specific CX solutions can help. strategies for right now, Building for CX: End-to-end possibilities, Top customer service 0000054542 00000 n 0000016806 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. practices and strategy, Want to reach more customers? My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. TTEC Engage is a 60,000+ employee service company . . Don't wish for happy customers. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. Learn what we've learned from a resource 0000031578 00000 n 0000005949 00000 n Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 Contribute ideas and improvements for software products . from 8 AM - 9 PM ET. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ "I am thrilled to welcome Shelly to the TTEC family. Everything you need to reimagine your CX and make your customers smile. Whether you are starting from scratch or have a plan in place, we will meet you where you are. 0000119471 00000 n Cision Distribution 888-776-0942 Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Consumers expect great interactions whenever they connect with a company. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Tuchman continues, "I'm more excited than ever about our business. Koskovich was previously COO at Telus . 0000007228 00000 n 0000006467 00000 n 0000007344 00000 n 0000124324 00000 n H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. %PDF-1.4 % When you have a great customer experience you know it. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Design your CX to eliminate pain points and reduce churn. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Contact . TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. When it comes to your customers, only the best technology will do. 0000030829 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000042393 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. 0000009833 00000 n Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream 0000194413 00000 n ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Learn why we use cookies and how to manage your settings. CE1Q Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Digital CX Jump-Start. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 6 Reasons to consider nearshoring now GET THE GUIDE. Privacy Policy. We make it a point to make sure all our employees feel valued and . base with new products and services 4. 0000074155 00000 n 0000008011 00000 n That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 3 years or more of data analysis experience or equivalent experience. And, one that helps you predict what will happen in the future. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Humanify(R) DEI+ Bot . Reduce cost and improve CX with recommendations from your front-line employees.