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Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. Its going to give more credence to your chargeback claim. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. These tickets are marked on the listing as "Zone Seating." *Sorry, there was a problem signing you up. Now, VividSeats did respond online saying, 2021 Vivid Seats Ltd. All rights reserved. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. You\'ll receive the next newsletter in your inbox. Were always here to help. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Email Delivery . How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. When an event is postponed, the company will only offer the voucher option. . Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. . Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. Email our customer service team atsupport@vividseats.com, and well get back to you! If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. Things you buy through our links may earnVox Mediaa commission. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Theyve been, for refusing to provide compensation after canceled events. Your order is then sent to the seller for confirmation. Vivid Seats respects the intellectual property of others, and we ask you to do the same. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Please keep your tickets in a safe place. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. i Our wait time is longer than normal. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. We're your companion for live events. Why is it taking so long to get a cruise refund? Delivery will occur on or before the delivery date on the listing, regardless of delivery method. . If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Unfortunately, no. But whats this $452 bill? Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: If your event has been postponed, tickets will be valid for the new date. Event Specific Terms 3. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. And Discover Discover! All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. . Box Office . He paid Vantage $18,536. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Nellis, et al. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. All sales are final. Our app can even help you lower your bills. All rights reserved. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Check out our directory. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. Himberger lives in Virginia. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. GILFORD, N.H. . See all 28 articles. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Learn More. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Learn More. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. On December 13, 2022, I received the tickets from Vivid. Will I receive compensation if my event is rained out, postponed, or rescheduled? Did you find it helpful? Badge. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. . Events may be canceled by the team, venue, performer, or promoter. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. State arbitration laws do not govern in any respect. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. So, first and foremost, please look for (and look to) this email notice. Can I get a refund for my Marriott Vacation Club Points? According to court documents, the claim submission deadline has passed. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. DoNotPay Can Be Your Little Swiss Army App. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. Sears couldnt deliver my appliances. According to the venue's website . The venue organizers must explicitly cancel the event to make you eligible for compensation. Thanks for your patience. Taking legal action such as filing civil or criminal charges or seeking an injunction. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. We may, at your request, ask the seller to re-issue your tickets. Most complaints are from ticket billing and delivery issues. If I opt for a refund, when will I receive it? Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. So, first and foremost, please look for (and look to) this email notice. I couldnt even find out if they offered a credit or refund, he says. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. Again. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. Under these circumstances, I think a credit card dispute is absolutely fine. This FAQ explains our general policy and approach. These were the terms when Himberger bought his tickets. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted.