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Do you agree with Staysure Travel Insurance's 4-star rating? It left me feeling nervous whether Ive done enough to declare everything. Very friendly, nice people to deal with. The support which is only a call away is fantastic. If you need more help, please visit our FAQ Help Centre. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Handful of friends made at Staysure. achieve performance targets across their product portfolio. You can be certain that youre talking to the right person at the right time. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. .wsite-image div, .wsite-caption {font-size:18px !important;} TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. You will receive a written acknowledgement within 5 days of raising your complaint. Here are 8 tips for writing great reviews. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Staysure is a trading name of TICORP Limited. .wsite-product .wsite-product-price a {} All rights reserved. You never know if the training team/management are telling you the truth or lying to you. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. But I am still waiting for the activation email. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. The advisor was very helpful and explained the various options available. Consiglieri Park Estrada Consiglieri Pedroso, .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} (function($) { No support from customer service managers. So you can be confident that youve got the right cover, thats tailored just for you. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Grandchildren did not have to suffer for me. Resolver is free. Have a fantastic holiday. Despicable service from dishonourable people. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. It goes against our guidelines to offer incentives for reviews. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. You can see if your question is answered in our FAQs below or you can contact us today. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. var ASSETS_BASE = '//cdn2.editmysite.com/'; This place has lost all hope. office: Av. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Anyone can write a Trustpilot review. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Team leaders are always on hand if needed. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. If you need more help, please visit our FAQ Help Centre. Please check with your phone provider if you are unsure about how much a call will cost. Offer comprehensive training to fullfill the role. They pick and choose who is significant to you when they pass away. A very unfair company. We are remunerated by commission for the arrangement, service and renewal of Customer Service Representative interview process at Staysure. Companies can ask for reviews via automatic invitations. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. 2 Staysure Customer Service interview questions and 2 interview reviews. Also, for some of our insurers we may receive a profit share payment if they 'active', Wed like to hear from you. Theres no jargon in our rights guides. - Calling from outside the UK: 0044 1604 210 845 } else if(document.documentElement.initCustomerAccountsModels === 0){ My dads body was left in the hotel room for over 24 hours. Have a fantastic holiday. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. If youd prefer to speak to a member of the team on, please call us on: We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. The initial purchase was fine. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. The call centre dont have enough medical knowledge to assist. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Used chat and phone. View our cookie policy here. Verification can help ensure real people write reviews about real companies. We are remunerated by commission for the arrangement, service and renewal of (yes - you get penalised financially for helping customers). } A good clear line, too, with no annoying background noise! _W.storeCurrency = "GBP"; I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. n 71 Edifcio D 2 Dt, Queluz de Baixo The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. I think it may be that I included the symbol. .wsite-button-inner {} You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. The team leaders judged me not being in without any understanding. Have a fantastic holiday. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. } } _W.storeCountry = "GB"; a:visited, There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. . Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Are you a company? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. } Warm regards,Emma, Very pleasant and helpful staff. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Information provided by various external sources. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Opportunity to express yourself and share thoughts and ideas. Tuesday 27 December: 9am 5pm No progression here unless your good friends with the senior management. Warm regards,Ross, Information provided by various external sources. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. | Read 207,881-207,900 Reviews out of 208,075 We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. .wsite-phone {} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Have a fantastic holiday. I should have asked for the policy to be posted to me. . Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. 2730-055 Barcarena, Customer Services Department In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. They have made a bad situations 10 times worse. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. I was really impressed how EASY and QUICK to claim and get the money back. If you need to cancel your policy please click here. }); Staysure is a trading name of TICORP Limited. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. We were devastated as grandchildren had been couting the days down. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} display: block !important; We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Seemed silly, but so be it, or so i thought. Well always be on hand with guidance and support to help you get the results youre looking for. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. Monday 26 December: Closed Not everything they do makes sense. I got an online quote and with no warning it increased in 1 minute by about 40. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Sometimes the Customers are not vey nice. Resolver is a totally free service that you can use to complain effectively. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. A company who has to bang on about diversity isnt a diverse company. Dear David Clark,Thank you for your 5 star review. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Britannia House, But the actual service once connected to an agent was excellent. Full-time, Part-time . We are remunerated by commission for the arrangement, service and renewal of '', function initFlyouts(){ Clear All. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. - Calling from within the UK: 0333 014 4512 Warm regards,Siobhan. Kind regardsSophie. Check out what 241,874 people have written so far, and share your own experience. Lack of direction from middle management and above. Free interview details posted anonymously by Staysure interview candidates. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Thank you for your feedback and sorry to read your comments. your insurance policy. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. When is a time you've been in a difficult situation and how did you solve it? Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent - Calling from within the UK: 0333 014 4512 Thank you for your positive comments regarding our training team. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Anyone can write a Trustpilot review. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. A lot of pressures, every second of your day is reviewed! policy. No administration fee is changed while making changes through My Staysure. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. .wsite-footer blockquote {} But your website/automation are pretty poor, so only 3 stars. Replies to negative reviews in < 24 hours.