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If your enrollment is at an institution that reports to the National Student Clearinghouse (NSC), ECSI will pick up your registrar's enrollment reporting for half- time enrollment and greater and post that deferment to your loan account. The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. Box 1278 Wexford, PA 15090. Refund disbursements: 844-760-6052. Generally, the failure to receive a billing statement does not absolve you from your obligation to pay on time. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. The Education Department can transfer student loans from one servicer to another. You can also print copies of your billing statements through your ECSI account online. Update your contact information with your most recent address, phone number and email address. Fixed APR includes a 0.25% discount when you enroll in autopay. The company helps in refunds and thus, makes arrangements for the funds to be delivered. In addition, shes written two books about the Pacific Northwest. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. There are different criteria that determine if you need to sign a truth in lending disclosure such as payment plans over 12 months. The company is sometimes referred to as Heartland ECSI. They should not be construed as professional advice from qualified professionals. Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. This might happen if a servicers contract expires and is not renewed, for example. Biden Cancels $10K in Student Debt. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. The institution usually goes for these loans for students because it has a lower interest rate. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. It gives people the option to consolidate and refinance federal student loans as well as private student loans. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. services only federal student loans in default. If you have an issue with ECSI, start by contacting the servicer. This agreement ensures that both parties understand and agree to the details regarding the payment plan agreement including the number of monthly payments, the monthly payment amount, and the date in which the payments will be drawn. If I need to submit a Cancellation Request Form at this time, what do I do? You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. 2.What happens if I miss a monthly payment for a payment plan? Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. Heres what you should know about ECSI and how to contact ECSI regarding your student loans. So how do we make money? in 10 seconds. Our moderators read all reviews to verify quality and helpfulness. Youll need your account number to finish setting up your profile. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. For web or related issues, you can email webmaster@ecsi.net. These lenders do not always handle the loan servicing and customer services themselves. Please consult a licensed financial professional before making any financial decisions. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Here is a list of our partners and here's how we make money. Visit the Heartland ECSI website for answers to frequently asked questions. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. ECSI Toll-Free New to ECSI? Register for online access to your account. 1.How do I contact Heartland ECSI for queries? You may also. Borrowers must complete and return these statements to the . A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. No essay requirement. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. You can login with your Federal Student Aid (FSA) ID. Your IP: Chat with a Live Customer Service Representative. Heartland ECSI gives assistance for those students who have a past due. through consolidation or forgiveness. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. Heartland ECSI services federal Perkins student loans for the government. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. Our opinions are our own. Sign up to our $1,500 No-Essay Scholarship. We use intelligent software that helps us maintain the integrity of reviews. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Get help from Heartland ECSI Customer Service. The target date for ECSI staff to be able to provide complete borrower assistance and account information around Mid-August, 2017. ECSI offers an automatic payment service called Recurring ACH Payment. Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. MORE: How to get forgiveness for your Perkins loans. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. Additionally, a late fee on the installment due may be assessed if that payment is not remitted in a timely manner. This influences which products we write about and where and how the product appears on a page. Your Heartland Key is a unique code giving you complete access to your loan account information. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Loans managed by ECSI are not eligible for the White Houses, . Lead Writer | Student loan repayment, college alternatives. What if my loans are transferred to ECSI? Process monthly payments and extra payments. Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. ECSI tracks and collects your payments. You can also print copies of your billing statements through your ECSI account online. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. If I have loans at more than one UC campus, will I have the same student loan account number? Email, If a complaint doesnt help, you can contact the. Process monthly payments and extra payments. This fee will be assessed for both returned checks and any returned electronic payments. You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. Its most important to know your student loan repayment options so you can know the right questions to ask. This information may be different than what you see when you visit a financial institution, service provider or specific products site. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. Youll need your account number to finish setting up your profile. Register for online access to your account. Its most important to know your. 4. Read more. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials It has around 2,200 colleges and university as partners and handles over 11 million payments on a daily basis and collect over $100 million in payments annually. Enroll in autopay. You may also change your student loan servicer through consolidation or forgiveness. Otherwise we can assist you with any issue you have over the phone with our next available It does not mean that they will not share funds to the school, college payments or other services provided for the potential borrowers to manage their loans. There are various ways to contact ECSI customer service: ECSI Phone Number: (888) 549-3274. All rights reserved. Here's how to reach ECSI, and how their customer service team can help you. You can make additional payments over the phone or via online chat. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. so you can know the right questions to ask. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. Yes. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. Enroll in autopay. Private lenders and the Department of Education entrust ECSI to manage these services with borrowers. You can get in touch with ECSI from Monday to Friday from 7.30 am to 8.00 pm EST. Once the transition to ECSI is complete, you can access your account through ECSl's website, where you will be able to view your account information, make one-time or recurring ACH payments, access deferment and cancellation forms, or access an ECSI customer service representative via live chat. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS . As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. ECSI has maintained a government contract to service Perkins loans since 2013. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. This helps you stay in good standing to avoid default. Student Loans, Student Loan For example, on a $120.00 payment, the late fee charged is $12.00. Alternative loan borrowers. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Having Heartland ECSI as a loan servicer and wishing to pay off this loan faster might require a wise refinancing of the loan with a new lender. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. ET. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. No. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. ECSI Email: You can email ECSI directly through the ECSI website. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Clients & Schools. ECSI Key will be displayed and processed on the left side of the box. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. Register for online access to your account. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. If your loan payments havent begun or youre not sure which company is your servicer, log in to. Obviously I changed providers. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. It has great functionality but its not complicated. heartland ecsi refund strayer university. Copyright 2018 Regents of the University of California. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Pre-qualified offers are not binding. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Heartland Foods Customer Service Number and Complaints, Heartland Express Customer Service Number and Complaints, 21st Century Insurance customer Service number and, 20/20 Eyeglass Superstore customer Service number &, 1&1 Hosting customer Service number & Complaints. Here is a list of our partners and here's how we make money. Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. I received several different student loans while I attended UC San Diego. Please call Heartland ECSI Customer Service at 888-549-3274. Customer Support Collaboration for multiple departments. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. ECSI will assign you a new account number (called a. . However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. 195.154.38.27 Heartland ECSI Customer Service Complaints Department. If I'm late in making my payment, when will the late fee be assessed on my loan(s)? More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. Site Structure. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. (412) 788-3900. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. How long will Conduent/ACS be able to provide student loan account information and assistance to me? On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. This change does NOT apply to any Federal Direct/FFEL or private loans you may have. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. Learn about Heartland ECSI loan servicing company, its functions, tuition repayment plan and services it provides such as consolidation and refinancing of student loans. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Coraopolis, PA 15108-4354. As of June 2021, it's had 101 complaints in the last three years. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. However, this does not influence our evaluations. Variable APR means that your interest rate can fluctuate over time, which can increase or decrease your monthly student loan payment. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. This helps you stay in good standing to avoid default. , which provides free dispute resolution. We offer several types of financial aid to help you meet the cost of a university education. As a result, our rollout went off without a hitch, not only within our internal support team, but among the countless clients who are now using TeamSupport, too. They can service any type of student loan and provide customer services. Their services prevent the payment of largeamounts in the long run and help save money. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? I learn new things everyday. The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. The following is a list of services provided by ECSI -. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Using your ECSI key, enter it on the left side under the connect an account then press connect. This may include your monthly statements, records of communication with a ECSI customer service representative, emails and other correspondence. When will ECSI be able to provide student loan account information and assistance to me? They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. American Education Services manages only FFEL Program debt. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. Your account status will begin being reported again to credit bureaus in November 2017. There aren't any eligibility criteria for students or loan forgiveness or federal repayment programs to consolidate these non-direct loans under the federal forgiveness programs. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. is a servicer for borrowers with federal Perkins loans. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. All deferment information processed and applied to your loan by Conduent/ACS will be transferred to ECSI. Default Resolution Group services only federal student loans in default. ECSI Customer Login: You can access your ECSI login directly on the ECSI website. Heartland ECSI manages federal Perkins student loans for the government. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. On the ECSI system, your new payment due date will change to the 10th of the month. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. All financial products, shopping products and services are presented without warranty. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. Shes written two books about the Pacific Northwest. For borrower issues, you can email webcservice@ecsi.net. If you have not received your Heartland Key through prior correspondence, you should contact Heartland ECSI Customer Service at https://heartland.ecsi.net/index.main.html#/contactus or call 1-888-549-3274. The content on AVCNET.com and its related channels, including videos, images and social media postings, are for information purposes only. ECSI offers several ways to pay off student loans. This helps you stay in good standing to avoid default. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. Email [emailprotected] or call their customer service team. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Process deferment and forbearance requests. Email them (800) 437-6931. Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. This might happen if a servicers contract expires and is not renewed, for example. ECSI has maintained a government contract to service Perkins loans since 2013. You have come to the right place. If I'm currently making my payments on my University of California loan(s) via Conduent/ACS' Automatic Bill Payment (ABP), what will happen as a result of this transition? Loans managed by ECSI are not eligible for the White Houses, . Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. Here's how to reach Heartland ECSI customer service: ECSI phone number: 1-888-549-3274 ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? Complaint Department Numbers and Emails. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. The fee will be assessed regardless of the reason why your bank did not honor your check. Email [emailprotected] or call their customer service team. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. If you are not sure and need assistance reviewing your account, please contact UC San Diego Student Financial Solutions (SFS) at 858-822-4727 to speak with a counselor about your concerns, or email at. However, this does not influence our evaluations. You will be required to enter your personal information such as your name and date of birth. Pre-qualified offers are not binding. With an income-driven payment, your monthly payment may be as low as $0. Speak with a Live Customer Service Representative, ECSI 2012. The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968.